1 ) With your credit cards on our site

With your online payments, your credit card will be charged at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, a refund will be made to your credit card within 3 business days.


2 ) Return of Order Fee

In case of cancellation of your orders for possible reasons; Cemre Picture Hanging Systems Limited Company returns the product price to your account and / or credit card within three working days. However, you need to accurately and completely report your bank account information and / or credit card information to our company financial authorities.


3 ) Delivery

We try to deliver the products you ordered to the cargo on the same day. For products that take time to supply, the cargo delivery time is 3 business days as specified in the product detail. In case of possible delivery delay, you will be informed.

In order for the product to be delivered without interruption, please provide the address of your current location as the delivery address.

Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Istanbul based company will be sent by Cemre Picture Hanging Systems. After your orders are approved, they are delivered to the Cargo company at the end of 2 (two) working days at the latest.

You can consult our customer representative to discuss different delivery terms .

4 ) Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed about this situation as a result of the payment page.

A connection is established with the orderer regarding the order that cannot be delivered in case of any error at the specified address.

The validity of the e-mail address specified by our visitor is confirmed by automatic e-mail sent after the order is transferred.

We are also responsible for the bank that we use the credit card system as well as the customer in terms of delivery.


Please be carefull!

Open and check the packages that you think are damaged during shipment in front of the company representative you receive. If you think there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company.

After the product is received, it is accepted that the cargo company fully fulfills its duty.

If the product is damaged: Send the report you have prepared as soon as possible to the fax number +90 216 330 57 77 and report the situation to the address

If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible.

In this e-mail, if you briefly explain why you want to return the product, you will help us with our work on the product.